When talking about online shopping, Amazon is a top choice for many, delivering an astounding 2.3 billion parcels annually in the US. But with convenience comes the occasional mishap of finding your eagerly awaited package missing from your doorstep. If you've experienced the frustration of an Amazon package stolen, you're not alone. In fact, studies reveal that a whopping 43% of customers have reported experiencing package theft, with 64% of them facing this issue more than once.
So, what to do if Amazon package is stolen? Fortunately, there are basic steps you can take to potentially retrieve your lost items or get reimbursed. Today, we will guide you through everything you need to know, including the preventive measures to help protect future deliveries from theft. So, without further ado, let's get started!
What to Do if an Amazon Package Is Stolen?
Porch pirates are increasingly becoming a common concern, especially in regions where online shopping is widespread. If you are a victim of such theft, follow these steps promptly to improve your chances of resolving the issue:
Verify the Delivery Status
First and foremost, verify the delivery status of your Amazon package. Go to your Amazon account and check the order history for the most recent status update. Sometimes, Amazon marks a package as "delivered" before it actually arrives. This usually happens when the delivery truck is still en route and can potentially be delayed by a few hours. It's not uncommon for packages to show up within 48 hours after being marked as delivered. If your package still hasn't arrived after this period, you can be more certain that it may be lost or stolen.
Inspect Your Property
Once you've confirmed the status, conduct a thorough search of your property. Delivery personnel sometimes leave packages in hidden spots to protect them from theft, so check areas like the back door, garage, garden, and even behind potted plants or patio furniture. In some cases, the delivery person might have placed the package in a location captured in a delivery photo. If your package is still nowhere to be found after these checks, proceed to the next step.
Inquire with Neighbors
Check your neighbors as well before you report stolen Amazon packages. Sometimes, a package might be mistakenly delivered to a neighbor, or a well-meaning neighbor might have picked it up to keep it safe. Go door-to-door to ask if anyone has seen or received your package. Moreover, some neighbors might have security cameras that capture the delivery or any suspicious activity around your property.
Report the Stolen Package to Amazon or the Third-Party Seller
If your package is still missing after checking your property and consulting with neighbors, the next step is to contact Amazon or the third-party seller.
Go to the Amazon Customer Service page, where you can chat online or speak over the phone with a customer service representative. Provide them with the necessary details, such as the order number and the circumstances surrounding the missing package. Amazon has a comprehensive A-to-Z Guarantee that typically protects consumers against lost or stolen packages. They may offer a replacement or a refund after investigating your claim.
If the item was explicitly purchased from a third-party seller on Amazon, you might need to contact them directly. Go to the order details and use the communication options available to message the seller. Explain the situation and request a refund or replacement for the stolen Amazon package. Give the seller one business day to respond before you escalate the issue to Amazon. If the seller does not cooperate, Amazon will step in to resolve the issue through the A-to-Z Guarantee claim process.
Note: File any claims within 90 days of your purchase.
File a Police Report
Filing a police report can be highly useful, especially if it's a recurring issue in your neighborhood or the stolen package contains valuable items. While the police might not be able to recover the package immediately, filing a report helps law enforcement track local crime trends and allocate resources accordingly. It's a crucial step for community awareness and may help in future theft deterrence efforts.
Inform Your Credit Card Company
If you used a credit card to make the purchase, check if your card offers purchase protection features. Many credit card issuers have policies that reimburse you for stolen items bought with their cards. Contact your card issuer’s customer service to give them a heads up about the Amazon package stolen and begin the claims process. Be prepared to provide any relevant documentation to support your claim.
How to Report a Stolen Amazon Package?
If your Amazon package is missing or marked as delivered but never arrived, don’t panic. Here’s a quick guide on how to report a stolen Amazon package and what steps you should take to get a refund or replacement.
Contact Amazon
To better understand how to report stolen Amazon package, head over to Amazon's Help section and locate the specific order under "Your Orders." Follow these easy steps:
- Click the button that says "Problem with order."
- Select the tracking number and choose the "My package was stolen from my porch" option.
- Hit "Request refund," double-check the details, and submit your report.
- Amazon will then review your claim and conduct an investigation. Be patient and wait for their findings.
You can also go with a dedicated chat with a representative, request a call, or even communicate via email. Once you've reported the problem, Amazon will typically investigate and offer a solution, often in the form of a refund or a replacement.
Contact the Third-Party Seller
For purchases made from a third-party seller, the procedure is slightly different:
- Go to "Contact Seller" on the order details page or seller's profile.
- Explain that your package was stolen, providing the necessary details and evidence.
- The seller will review your claim and respond, potentially requesting more information.
- Once approved, the seller will issue a refund or replacement.
If the third-party seller is unresponsive or refuses to help, you can still file an A-to-Z Guarantee claim through Amazon after waiting for a reasonable amount of time (typically 48 hours).
Take note that abiding by the Amazon stolen package policy is important to make sure you report the theft promptly and correctly.
Does Amazon Cover Stolen Packages?
Amazon does cover stolen packages. If your package is stolen, you can report it to Amazon and they will investigate the claim. As long as you report the theft promptly and provide any available evidence, Amazon will refund stolen packages or send a replacement item. To get a stolen Amazon package refund, strictly follow the step-by-step guide outlined on their website to file a claim under "Your Orders". Amazon's A-to-Z Guarantee covers stolen packages, so you can rest assured that you will receive a resolution if your package is confirmed as stolen.
Preventive Measures to Avoid Future Package Theft
To reduce the risk of porch pirates, implement these Amazon package theft prevention tips:
1. Deliver it to your workplace.
If feasible, arrange to have your prospected packages delivered to your workplace. It minimizes the chances of packages being left unattended.
2. Use Amazon Locker service.
Amazon Lockers are secure, self-service kiosks that can receive your packages. It will prevent the parcels from sitting unattended at your door.
3. Invest in a locked mailbox or parcel box.
Secure delivery boxes can keep your packages safe until you retrieve them.
4. Request signature confirmation.
For high-value items, request signature confirmation upon delivery to ensure they are not left unattended.
5. Ask neighbors to pick up parcels.
When expecting a delivery, ask trusted neighbors to collect your packages if you will be away.
6. Provide delivery instructions.
Use Amazon's delivery instructions feature to direct couriers to place packages in less visible areas, reducing their attractiveness to thieves.
7. Install security cameras or a video doorbell.
These devices deter potential thieves and provide video evidence in case of theft.
Users' Feedback:
"Video Doorbell E340's dual-camera is very helpful for monitoring package deliveries." -- eufy community
"The AI Tracking on the Floodlight Cam E340 is GREAT! Keeping an eye on the delivery of packages." -- eufy community
Bonus: Best eufy Doorbells & Cameras to Prevent Package Theft
Looking to take your home security up a notch? These top-rated eufy devices offer crystal-clear footage, smart detection features, and real-time alerts to help you stop package theft before it happens. Here are three standout options:
eufy Video Doorbell E340
For anyone concerned about doorstep package theft, the eufy Video Doorbell E340 brings peace of mind with its clever dual-camera design. One lens keeps an eye on visitors, while the other focuses on parcels left below—so nothing goes unnoticed. With sharp 2K resolution and color night vision, it delivers clear footage around the clock. Smart alerts let you know the moment motion is detected.
eufyCam S3 Pro 2-Cam Kit
If you're looking for high-quality home security, the eufyCam S3 Pro 2-Cam Kit is the top choice. Its 4K resolution captures every detail, and MaxColor Vision™ keeps footage bright even after dark. The dual motion detection, radar and PIR, help cut down on false alerts, so you only get pinged when it really matters. Plus, with SolarPlus™ 2.0 keeping it powered and local storage that goes up to 16TB, you’ll get dependable protection without any extra monthly costs.
eufy Floodlight Camera E340
For your package security needs, another good option is the eufy Floodlight Camera E340. With 360° coverage and dual 2K/3K cameras, it watches every angle. If someone approaches your doorstep, the built-in AI tracking follows their movement, and the 2,000-lumen floodlight lights up the area while a loud 95dB siren can sound off if needed. It's a great choice for keeping your packages and your home safe and well-guarded, even when you’re not around.
Conclusion
There you have it! Experiencing the theft of your Amazon package can be incredibly frustrating, but knowing what to do if an Amazon package is stolen can help ease the situation. Report the issue promptly to Amazon or the seller to request a refund or replacement. Remember the preventive measures we discussed to avoid future thefts, such as using delivery lockers or security cameras from eufy. Through these steps, you can protect your purchases and make sure that even if something goes wrong, you'll be covered. In the end, being proactive and informed is your best defense against package theft.
FAQon What to Do if Amazon Package Is Stolen
What do I do if an Amazon package is stolen?
If your Amazon package was stolen, contact Amazon customer service right away to report the theft. They will investigate and can usually send out a replacement item and/or issue you a refund. You should also file a police report about the stolen package.
What happens if an Amazon driver steals a package?
If you suspect an Amazon driver stole your package, report it to Amazon immediately. Amazon will investigate the incident and take appropriate action against the driver if theft is confirmed, which could include termination. Amazon will also usually replace the stolen item or issue a refund to you.
What if Amazon says it was delivered but it wasn't?
If Amazon's tracking shows your package as delivered but you haven't received it, first check around your property thoroughly in case it was left in an unusual spot. If you still can't locate it, contact Amazon customer service. They can look into the details of the delivery and GPS tracking, and will usually issue a replacement or refund if the package cannot be found.