eufy records and stores videos locally when your device detects motion. If you have subscribed to our cloud storage service, your videos will be securely stored in the cloud and can be deleted anytime. Your videos will be automatically and permanently deleted from our servers based on the storage period of your plan.

Your videos can be downloaded* as a decrypted file from your local storage to a device such as a computer or a phone using your eufy Security account. After the download, you have the option to share those videos. Only share videos with those you trust.

*24/7 continuous recordings cannot be downloaded.

You can access and view your stored videos, download them, and delete them via the eufy Security app and the eufy Security Web Portal.

We are committed to keeping your personal data safe. Your videos are stored locally and secured with AES encryptions by your eufy devices. You need to use eufy software and be logged in to your account to view the videos. If you use cloud storage, data is encrypted between your eufy devices and AWS (Amazon Web Services). In addition, your data is protected with both TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol). AWS also encrypts videos stored in AWS for additional data protection.

We have settings and features that put you in control of who can view your videos. For example, you can add Shared Users to your account who can view and download video recordings. You can also download the videos to your device and share them with your family or friends by sending them the video file.

With Shared Users, you can share device access with others without sharing your login credentials. Shared Users can receive and answer alerts, view live videos and recordings, and modify their personal alert settings. With admin sharing permissions, they can delete videos and change device settings.

If you are having issues with your device or video recordings, you can request assistance from the eufy Security app’s Help menu or the eufy Community. Depending on the issue, eufy may ask you for permission to view your video recordings in connection with troubleshooting the issue. Additionally, you can choose whether to provide eufy with limited, short-term access to view your video recordings solely for the purpose of troubleshooting issues.

Since our customers store their video recordings locally on their eufy Security devices, users would have to voluntarily share their videos with the eufy Security team.

When using local storage, eufy Security has no access to our users' video recordings.
If users select our optional cloud storage add-on, eufy Security never shares our user's video content without the user's written consent, or when necessary to comply with a valid legal order.

To provide users with push notifications to their mobile devices, some of our security solutions create small preview images (thumbnails) of videos that are briefly and securely hosted on an AWS-based cloud server. These thumbnails utilize server-side encryption and are set to automatically delete and are in compliance with Apple Push Notification service and Firebase Cloud Messaging standards. Users can only access or share these thumbnails after securely logging into their eufy Security account.

No. eufy team members cannot activate and view live streams from your eufy devices.