Purchased this product but my S380 Homebase wouldn’t format the disk even though I used the Eufy Security App and used the official chat line. Still didn’t format so have attempted to organise a return under the 30 day money back guarantee…. Well from my experience don’t buy this item from this company. Even though purchased off the Eufy website and supplied from a warehouse here in the US I have been told I have to return the HDD to Germany at my cost! All in original packaging, which according to the instructions had to unopened!! The drive would then be inspected and checked, and then and only then, we they consider a refund. They would then consider refunding the postage too. Wow how wonderful is that.
The support email address responds quickly and politely. Tried to call the help line but my cell but discovered it was a prime cost tariff which my account didn’t cover… so the statement of a full 30 day guarantee refund is very very misleading
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
1 TB Hard Drive$80.00
