Anker Innovations Initiate Replacement Program for "22D51" batch of Battery Pack for eufy Clean Robotic Vacuum

The Anker Innovations team wants to share a matter of utmost importance concerning a small number of lithium-ion batteries used in specific eufy brand robotic vacuums. Our quality control team has identified that these batteries originated from a single production batch (product code "22D51") produced during the week of December 19, 2022. The team found that 0.07% of this batch of battery pack may exhibit signs of overheating such as smoking, melting, and/or igniting.

The safety and satisfaction of our valued customers are key priorities. In line with this commitment, we have proactively initiated a battery pack replacement program and reach out to the consumers through Email and the users who registered on eufy Clean app.

Model list:

eufy RoboVac 11S (T2108)
eufy RoboVac 15C MAX (T2128)
eufy RoboVac 30C (T2118)
eufy RoboVac G40 (T2255)

eufy RoboVac X8 (T2262)
eufy RoboVac Replacement Battery
Pack 2600mAh (T2908)
eufy RoboVac Replacement Battery
Pack 5200mAh (T2937)

If you purchased any of the devices listed above between April 1, 2023, to August 7, 2023, we kindly request your immediate attention to this matter. If your eufy RoboVac/battery pack is identified as having one of the affected battery packs, we will send you a new battery pack as replacement.

To further confirm if your product contains one of the affected battery packs, please follow these steps below:

How to check your SN code on your RoboVac:

How to check your SN code on your battery pack:

1. Locate the 16-digit serial number on the bottom of the device
2. Click here to enter this serial number to verify whether your product contains one of the affected battery packs.

If your eufy RoboVac/battery pack is identified as having one of the affected battery packs, please follow the instructions below:
1. Stop using and switch off the robotic vacuum immediately
2. Remove the battery pack from the device following the instructions in this video guide
3. Either returning or safely disposing of the battery, our customer service team will provide guidelines for return/disposal once we have confirmed your information.

If you have any questions or need further assistance, please do not hesitate to contact support@eufy.com. We are committed to promptly addressing and resolving any issues you may encounter.

We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding, patience and cooperation.

Please enter your SN Code

There might be an issue with your battery pack, please fill out the following information and we will send you a new battery pack for replacement.

Your battery has no issues! Please contact support@eufy.com if you have any questions.

The product feedback form has been submitted, please do not submit again.

Please enter the correct SN code.

Customer Information

Please provide your name and contact details. We will use this information to process and contact you, if necessary.

Name^*

Phone Number

Email^*(We recommend using your eufy Clean app account.)

Mailing Address^*Street Address, Company Name, C/O

Apt/Unit #^* Apt, Suite, Unit, Building, Floor, etc.

Country^*

State / Province^*

City^*

Zip Code^*

Product Information

Product Name^*

Quantity^*

Order Number^*

Purchase Date

Upload Proof of Purchase (Maximum 10MB)^*

*Please upload your proof of purchase for the eufy product acquired from any source. This includes, but is not limited to, online purchase orders, offline purchase invoices, and so on.

If you have any additional feedback

*The personal information you provide will be exclusively used for this battery pack replacement program. We will not share your personal information with third parties, except for contractors involved in the collection and replacement work. For more details, please click here to review our Privacy Policy.

Submit Your Request

All your information has been correctly filled out.
You have uploaded the proof of purchase.

Once you have verified the information, please click the 'Submit' button below.

I acknowledge that eufy Clean is conducting a battery replacement and that the current battery must be immediately disconnected from any chargers or devices and will no longer be used. I commit to disposing of this device in a manner that complies with all applicable local, state, and federal laws, regulations, and guidelines relating to the safe disposal of Lithium batteries.

Anker Innovations Initiate Replacement Program for "22D51" batch of Battery Pack for eufy Clean Robotic Vacuum

Model list:

Your cart is empty