Is HomeBase 3 compatible with other eufy Security products?
What kind of hard drive can I use to expand the storage* of HomeBase 3?
Why does my camera battery discharge quickly?
What are the two USB ports on the back of HomeBase used for?
Why doesn't the hard drive work?
After installing a hard drive, I found that the outside surface of HomeBase 3 was hot. Is this something to worry about?
Can I use HomeBase 3 on Wi-Fi?
Declaration_of_conformity
HomeBase S380
2024-05-23
*If you choose to use cloud-based features such as Cloud Backup or push notifications with thumbnail previews, videos or thumbnail previews will be sent to the cloud as needed to provide your selected features.
**Push notifications with thumbnail previews require thumbnail preview images to be temporarily stored in the cloud.
All cameras E340 and e350 series - link to base station 3 very effectively. 16GB enough capacity for about 2/3 weeks using all four cameras recording 'events' only.
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Alan Moore
Not an out of the box storage device
Set up of the s380 itself was fairly easy. Adding the cameras was the start of the issues. Two cameras refused to connect and lost wifi connection. I didn't realise the s380 was now the WiFi provider. After moving it do different locations around the house it became apparent the signal was not the best. After searching online I found that changing the working mode in setting to performance made the signal strength more acceptable. Then came the next issue. My Samsung A33 was unable to see the captured video with fail messages. Connecting via WiFi or 4g made no difference. Decided not to go anywhere near support to avoid the serial number, give us a video etc. etc. rather than just give you suggestions. After playing about with every variable I forced stop the app, cleared the cache and reopened it and hallelujah the videos appeared. TBH it is not consistent and sometimes takes a while to alert me and then display the captured images. So it's a mixed bag from me and not sure if it was worth the expense and hassle 🤔
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Kev P.
Bought a S340 camera. Bought a 2nd S340 camera later with a Homebase 3. Without the Homebase 3 I could give each camera its own schedule to record at different times each day. Now both cameras are linked to the hub I’ve lost that functionality so both cameras share the same recording schedule. Wish I could still schedule each camera independently like before. Maybe they will sort that on a future app update. The advantage of the Homebase 3 is that the footage is stored on that which is more secure than being on each camera. Also I can increase the storage capacity of the Homebase whereas with the cameras I can’t.
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terry kerr
Got this to go skiing with the other Devices. Smart and tidy, doesn't look out of place, comes with 16g internal storage but I've added ssd for more storage, easy to use and Recognises faces once you set them up
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A M.
No paid fees to view storage content
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mrocky
Just amazing
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Paul H
Excellent piece of kit, runs the whole system.Better than I thought it would be.
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T. Brumpton
Very neat and compact
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colin patterson
DIng.....Dong
I had a competitors subscription doorbell that was slow to send notifications even when at home in the garden, so I purchased a duel doorbell and 380 base. The installation was simple. The camera is excellent and the app shows both the package protection and person view very clearly. The respnse and notifications are perfect which is very importent if you need to talk to your visitor (or intruder). We are pensioners and feel very safe at home or away now after installing the Eufy doorbell.
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Tom Arnold
HomeBase S380 (HomeBase 3) - Initial Impressions
The unit looks nice and was easy to set up with my router. It paired effortlessly with the cameras on my system. The doorbell chime is good and loud. It's quiet and doesn't seem to get hot. The AI is OK - sometimes mistakes wildlife for humans and facial recognition of family members is maybe 80% accurate. Hopefully it'll improve over time and with updates. The app is excellent and full of features.
One word of warning about the expandable storage option though...
The HomeBase 3 can take a 2.5" SATA hard drive and in theory up to 16TB. In reality there are some issues with this. First, you have HDD (older tech, but cheaper) and SSD (newer tech, but very costly) storage. HDD is arguably better for surveillance because of the constant re-writing of data (SSDs have a 'shelf-life', or TBW rating, that limits the re-write capacity over time until the unit degrades and needs to be replaced - HDD doesn't have this issue), but HDDs suited specifically for surveillance use don't come in 2.5" (they are 3.5"as standard, so won't fit in the HomeBase 3). Also, because HDD is steadily being replaced by newer SSD tech, HDD capacity in 2.5" size is unlikely to be found above 4-6TB (nowhere near the 16TB max capacity of the HomeBase 3). So if you have a lot of cameras on your system and you want 24/7 recording in high quality then you'll need to go with an SSD, as these provide much higher storage capacity in the 2.5" format. Currently, SSD tech goes up to about 16TB, but at about 2TB you're already paying more for the storage than you did for the HomeBase. At 16TB you'll probably be paying as much as you did for the whole security system! Factor in that an SSD used for surveillance-style recording will degrade much faster than a HDD and for the cost it doesn't seem ideal. I'm surprised Eufy, a company making security hardware, wasn't aware of this (or perhaps they were and decided to restrict storage choice anyway for other reasons). I would take a slightly physically larger HomeBase 3 to have the option of using a 3.5" high capacity (and cheaper) surveillance HDD, that I know will last longer than the SSD I was ultimately forced to buy. I learned all this after buying.
Just something you need to be aware of if the >16TB expandable storage is something that is important to you.