User Experience Improvement Program-Privacy Statement
Effective Date: 04/ 23 /2025
Protecting your personal data is of great importance to Anker Innovations Technology Co., Ltd and its affiliates (collectively, “Anker”, “we”, “us”, and “our”). This Privacy Statement explains how we collect, use, store, and protect your data as part of our User Experience Improvement Program（the "Program"）. Participation in this program is voluntary, and your consent is required by enabling the "User Experience Improvement" button in the app settings. We comply with the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other applicable laws. By participating in this project, you acknowledge and agree to the terms outlined in this Privacy Statement.
1. Data Collection Scope
When you enable the "User Experience Improvement" button in the app settings, we may collect and store the following information:
A. Device-Generated Raw Data: video footage from cameras, sensor triggers (e.g., motion detection, sound recognition).
Important Notes:
Camera videos may include Personal Information (PI). We recommend enabling the Privacy Shield feature to protect your privacy during camera operation.
B. AI Inference Results: event descriptions, keywords, reasoning, ID recognition results (e.g., facial recognition), object detection outcomes, summary statements, and auto-clipping results.
C. Device Interaction Data: device status (e.g., on/off, alarm triggered), real-time response metrics (e.g., alarm activation time, duration).
D. User Interaction Data: configuration records (e.g., privacy mode settings, alarm thresholds), operational logs (e.g., enabling/disabling features, data export actions).
E. Function Feedback Data: satisfaction scores, feature suggestions, evaluations of AI inference results.
The legal basis for processing your personal information is your active consent. You may withdraw your consent at any time by disabling the Program switch. Once the Program switch is disabled, we will no longer collect or process the data listed in Section 1 for the Program. However, we may retain certain data to comply with legal obligations. Please note that opting out may affect your rewards or discounts, subject to the rules of the program you are participating in.
3. Retention of Data
We will process your personal data for as long as necessary to fulfill the aforementioned purposes, including recording your data with your consent, improving algorithms, complying with applicable laws and regulations, or until you request the cessation of data retention.
Your personal data can be shared with others to the extent we are under statutory obligation to do so and to fulfil services and agreements we have with you. We may share your personal data with others such as Anker Group companies, suppliers, business partners and authorities as detailed below.
|
Category of data |
Category of recipients |
purposes |
|
All categories of personal data in Section 1 |
Anker group companies |
To perform the purposes of our processing activities on our behalf. |
|
All categories of personal data in Section 1
|
Amazon Cloud（service provider）
|
We employ other companies and individuals to perform functions on our behalf. This includes technical service providers who operate and maintain our IT infrastructure and store data in order to be able to perform the purposes of our processing activities . |
If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law. Please note that third parties and business partners may process your Personal Data in accordance with their own privacy policies and terms of service.
Personal data that we collect from you may be transferred to and stored at a destination outside your country of residence. Transfers to these locations are only made if an adequate level of data protection exists, or if we ensure appropriate safeguards are in place to protect the transfer of your personal data to these countries:
|
Category |
Mechanism |
Country |
|
All personal data in Section 1 |
Standard contractual clauses |
Singapore |
|
Device Interaction Data、User Interaction Data、Function Feedback Data in Section 1 |
Standard contractual clauses
|
China |
When transferring data to regions outside your place of residence, we will comply with applicable laws to ensure that the level of data protection is equivalent to the privacy laws of your country or region. We will assess legal requirements to safeguard the security and integrity of the data. By implementing technical measures such as encryption and access controls, we ensure compliance with relevant regulations. You retain the right to withdraw your consent for data transfers at any time.
6. Your data protection rights
Your rights regarding the protection of your personal data may vary depending on your country of residence and are subject to applicable laws and regulations. These rights may include, but are not limited to, the right to be informed, access your personal data, rectify inaccuracies, withdraw consent at any time, request the deletion of your personal data, or opt out of the sale of personal data.
To exercise one or more of these rights, or to ask a question about these rights, please use the contact details provided in Section 8 below.
We implement industry-standard safeguards to protect your personal data against loss, misuse, unauthorized access, disclosure, modification, and destruction. These include administrative safeguards such as regular risk assessments, employee training, and incident response plans; access controls restricting data access to authorized personnel and requiring third-party providers to comply with our security standards via contractual agreements; and technical protections like encryption for data in transit and at rest, routine security audits, and secure backups. Together, these measures ensure your data remains confidential, secure, and accessible only when necessary for service delivery.
8. Contact Information
If you have questions or concerns with respect to our Privacy Notice or privacy practices, you may contact us at support@anker.com or DPO@anker.com.
9. Privacy Statement Updates
This Privacy Statement may be updated periodically. Material changes impacting how your personal information is collected, used, or shared will require your affirmative consent and will be communicated directly via email or in-app alerts. Non-material updates (e.g., minor policy refinements) will be posted on our website or app.