After purchasing my doorbell I struggled to get it off the bracket. I believe there was a flaw in it that made it difficult to detach. Your customer service was very unhelpful, and the conversation dragged on beyond the warranty. FInally the little black plastic knob broke and the doorbell kept falling off. Customer serive would not accept my explanation that there was a flaw in the bracket and I finally had to purchase another on at $9.99. For all the money I spent to buy cameras and the hub and the doorbell, I ‘m not happy that you couldn’t replace a cheaply made and badly designer bracket. I would recommend to my friends to purchase another doorbell instead. Feel free to share this comment on social media.
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
S
Stephen M.
Easy fix
Perfect replacement for the original mounting bracket which wouldn’t lock in the doorbell after a few uses. Everything is solidly locked in place now! Super easy to replace in just a couple minutes.
M
M B.
Poorly Packaged. Missing Mounting Hardware.
Put in a little plastic bag, thrown around and marked up. No mounting hardware included. Prior review was removed. Experience similar to the other one star review here. Second recent Eufy order with an issue. Sad sad state. Not an uncommon experience.
M
Mike
Wow. A Poorly Packaged Bracket With No Hardware.
Wow. A Poorly Packaged Bracket With No Hardware. A shame that I waited for this only to not even get any proper mounting hardware for the countersunk holes in the mount even, The last two experiences with ordering something from Dufy have been awful. I expect this will not be addressed. Sad.
J
Jordan M.
Overpriced; no hardware included & no returns
It didn’t come with any screws or anything else to mount it, for the price it could have at least included those. I requested a return and they said I had to pay to ship it back, which cost more than the total purchase price.
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Mounting Bracket for eufy Video Doorbell S220$9.99
