RoboVac 2-Pack for X9/G10/G30/X8/G20/X10 Pro Omni

This review serves as a formal complaint against Anker and a stark warning to potential customers. My recent attempt to purchase a floor cleaner through their platform resulted in a two-month ordeal marked by delays, misinformation, and an utter disregard for basic customer service principles.

I placed an order for a specific floor cleaner, essential for the operation of my expensive Eufy x10 cleaning machine. The estimated delivery date passed without a single update. After a month of radio silence, I contacted their support team. Their initial response promised the product within 10 business days. Needless to say, this promise remained unfulfilled.

Following further inquiries (met with a concerning lack of communication continuity), Anker finally acknowledged a "system error" that inexplicably prevented my order from reaching the warehouse. Their proposed solution? A full refund and order cancellation. This, however, demonstrably failed to address the core issue: the missing floor cleaner I had rightfully purchased.

Throughout this entire fiasco, communication with them was abysmal. Emails requesting the fulfillment of the original order, despite their admitted error, were consistently ignored. This blatant disregard for my needs and a complete lack of transparency regarding the status of my purchase were deeply concerning.

Their customer service is abysmal, their communication is nonexistent, and they clearly prioritize convenience over customer satisfaction. My time was wasted, my needs were ignored, and the entire experience left me feeling frustrated and disrespected.

Don't make the same mistake I did. Take your business elsewhere and avoid the headache. Additionally, I'm considering filing a formal complaint with the Consumer Protection Agency to hold them accountable.

P.S. I spent a mere £15 on this floor cleaner. The cost of the product itself is nothing compared to the value of my time and wasted effort. What Anker and Eufy failed to understand is that they've lost a customer (and potentially many more) over a situation that could have been easily resolved with a little effort and respect.

Hated the extremely slow dispatch

Great product

Clean the floor as well and you don’t need to use much

Only need a tiny drop for it to clean the floors and it does a fantastic job. In a large home I only have to top up the water tank and use a cap full of this maybe once a week, much better than what I was using prior to having the Eufy X10. It will last a long time and leaves the floors sparkling.

Helps remove any grease on floors, not much if any smell, would be great if added a shine to floor.

It’s works as one would expect, nothing mind blowing and nothing bad, and you don’t need too much, but it’s just too scented for us!

Considering that Eufy says that it’s the only product that can be used with the robovac, and that they only sell one version, I definitely would have expected it to be unscented.
Not everyone likes synthetic fragrances as they can be quite overpowering and tend to linger for a while, which isn’t ideal especially around pets.

The product is marked as pet-safe so I’m not worried that it’s toxic or a safety hazard, but pets have a very sensitive sense of smell, which is why we don’t usually use products with strong scents.

I think that if you don’t mind that, you won’t have issues with the cleaning solution, personally unfortunately it’s really not the right fit, and we can’t use it so we won’t be buying it again

A little expensive for what it is, but does the job and leaves a nice scent afterwards

Good cleaning power. Very economical Unobtrusive scent. Good communication re delivers

Really cleans the floor clean, well recommended.